Frequently Asked Questions

Find answers to common questions about our products, ordering process, quality, and more.

  1. 01What products does MysticWood International offer?

    We offer a wide range of premium sandalwood products, including Sandalwood Logs, Essential Oil, 50g Chips, Sandalwood Chips, Cutting Chips, Sandalwood Powder, Sapwood Flakes, and Spent Dust (De-Oiled Powder).

  2. 02Are your products 100% natural?

    Our sandalwood products are sourced and processed with a focus on preserving their natural characteristics, quality, and authenticity.

  3. 03What is the minimum order quantity?

    Minimum order quantities vary depending on the product and specific requirements. Please send us an enquiry with the product and quantity you require, and our team will assist you.

  4. 04Do you offer bulk orders?

    Yes. We cater to bulk and business requirements. Contact our team through Enquire Now to discuss quantities, specifications, and other requirements.

  5. 05How is the quality of the sandalwood products ensured?

    We follow careful sourcing, selection, processing, and quality-control practices to maintain consistent standards across our sandalwood product range.

  1. 06What are your packaging options?

    Packaging options depend on the product, quantity, destination, and customer requirements. Our team can recommend suitable packaging when you submit your enquiry.

  2. 07Do you ship internationally?

    International supply can be arranged depending on the destination, product, quantity, and applicable export/import requirements. Contact us with your location for further details.

  3. 08How can I place an order?

    Select the product you are interested in and click Enquire Now. Share your required product, quantity, destination, and contact details, and our team will get in touch with you.

  4. 09What payment methods are accepted?

    Available payment methods and commercial terms are shared during the quotation and order-confirmation process. Our team will provide the relevant details based on your order.

  5. 10Can I request a sample before placing a bulk order?

    Sample availability depends on the product and destination. Please contact our team with your requirements, and we will confirm sample availability and applicable terms.

Experience the authentic quality of Sandalwood Logs.

Request a sample today and discover the purity, aroma, and craftsmanship behind every product.

Get in touch